Complaining
- I'd like to make a complaint.
- I'd like to speak to the manager, please.
- I've been waiting here for twenty minutes and no one's attended to me.
- I'd like to put in a formal complaint.
- I'd like to see the complaints book, please.
- Actually, I didn't want this one, I wanted ...
- You must have understand me when I said ...
- I'm sorry to trouble you, but ...
- Excuse me but there seems to be a problem with ...
- I think there's been a misunderstanding ...
- I don't think I explained myself very well. What I meant to say was ...
- I'm afraid you didn't understand what I was trying to say.
- What I was trying to say was ...
- I wonder if you could help me ...
- Do you think you could help me with this, please?
- I'm sorry I have to say this, but ...
- I'm sorry about that.
- I can't tell you how sorry we are.
- I'll deal with it immediately.
- Leave it with me.
- I'll see what I can do.
- I suggest you leave it with us and we'll see what we can do.
- I'm afraid the manager isn't in at the moment. Could you call later?
- I'm afraid we can't help you at the moment.
- Could you leave your contact phone number and we'll get back to you as soon as we can.
- Well, I'm afraid there's nothing we can do about it.
- I'm sorry but that's really not our responsibility.
- I'm sorry but that's not really part of my responsibility.
- If you'd read the contract carefully, you'd have seen that ...
- Well, I'm afraid there isn't much we can do about that.
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